May 2009

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May 06, 2009

Has Twitter Jumped the Shark?

An article by Craig Offman of the National Post suggests that Twitter is just a passing fad. Turns out that attrition could be the downfall of the popular service. That comes courtesy of a Nielsen Online post that reports 60% of the Twitterati do not revisit the site one month after signing up. So while celebrities, the media, and Oprah are touting it as the greatest thing since sliced bread, more people are leaving Twitter than actually sticking around.


So what do you think? Is Twitter here to stay? Or is it a passing fad soon to be lampooned on a future episode of VH1's "I Love the 2000s"?

April 28, 2009

Is a Return Policy Always the Best Policy?

A colleague and I were recently discussing the return policy of his parents' executive office chair business. His folks were concerned that if they were too liberal with their policy, they would wind up losing money every time somebody returned a chair. I suspected the opposite would be true, and suggested that they extend their return policy to 30, 60, or even 90 days.

The rationale?

The chairs in question are very high-end and cost in excess of $2,000 each. A large portion of their sales come directly from their web site, which means they're asking customers to spend a hefty chunk of change on something they probably can't experience first. Strong copy and sexy imagery can help whet their appetite. But they can only go so far.  

Having a strong return policy diminishes the perceived risk for buyers who are on the fence. They get to order the chair, try it out, and if they don't want it, they know then and there that they can return it for a full refund.

Some will. But most of them won't. So the company may take a hit on logistics costs associated with the returns, but they will more than make up for them with the additional sales they earn because of the return policy. 

This point was driven home even further in the May 2009 issue of the American Marketing Association's Journal of Marketing (Vol. 73, No. 3). In their article "Are Product Returns a Necessary Evil? The Antecedents and Consequences of Product Returns", authors J. Andrew Peterson and V. Kumar reveal that "customers who return a moderate amount of products tend to purchase the largest amount of products in the future."

They go on to point out that if customers feel good about a retailer's return policy, they will feel less risk when making a purchase and will exhibit stronger brand loyalty in the future. And let's not overlook the fact that many in-store product returns are accompanied by additional purchases during the same visit that may not have otherwise occurred.

So instead of viewing customer returns as a necessary evil that costs money, the wise retailers should position their return policies as an opportunity to minimize anxiety in their customers, create additional sales, and enhance their relationship and loyalty over the long-term. 

How does your return policy factor into your marketing plan?

Want to read more about this? You can find the original article abstract at http://tinyurl.com/d96c6d.

April 20, 2009

PRESS RELEASE: Silicon Valley's Hottest Copywriting Agency Opens New Office in Downtown Los Gatos, CA

FOR IMMEDIATE RELEASE

Contact:
Cory Fossum
Fossum Creative
408.354.9977

SILICON VALLEY"S HOTTEST COPYWRITING AGENCY OPENS NEW DOWNTOWN LOS GATOS OFFICE TO MEET EXPLOSIVE DEMAND FOR STRATEGIC MARKETING COPY AMONG CONSUMER TECH COMPANIES

LOS GATOS, CA – April 20, 2009:  Fossum Creative, a strategic copywriting agency for consumer technology and emerging media companies, is thrilled to announce the opening of its new office location in downtown Los Gatos, California. The move brings the voice behind some of the top consumer electronics brands in the industry to a convenient centralized Silicon Valley location, making it even more accessible to existing and future clients. 

“After exploring several options, it became clear that downtown Los Gatos offers the energy, vitality, and creative inspiration required to do the best work possible for our clients,” said Cory Fossum, principal at Fossum Creative. “Opening this office is an exciting opportunity to offer hi-tech copywriting expertise and marketing strategies to more consumer technology companies in an effort to help them grow and become more successful.”

Located in the Los Gatos Eureka Building at 236 North Santa Cruz Avenue, Fossum Creative is passionate about creating marketing communications and strategies that compel customers to buy and create unparalleled brand loyalty. The keen abilities of Fossum Creative to develop successful creative strategies that build brand equity, drive consumer traffic, and stimulate line and product sales have proven successful for some of the largest names in consumer electronics including Apple, TiVO, Yahoo! and Symantec.

“Downtown Los Gatos offers further proof that many small businesses like Fossum Creative are actually thriving and succeeding in this down economy,” says Fossum. “While most companies are quietly waiting for the sky to fall, the smartest ones are taking advantage of these unique times to get their marketing message heard among a group of consumers that is definitely still listening.”

About Fossum Creative

Founded in 2002 by award-winning direct response copywriter Cory Fossum, Fossum Creative is a strategic copywriting agency that specializes in crafting compelling consumer technology and emerging media marketing communications. Its team of copywriters and creative experts is dedicated to creating compelling and clever marketing copy that instills gadget envy, product lust, and brand pride in consumers. Fossum Creative blends the benefits of compelling creative work with a strategic approach – resulting in strategic marketing and direct response copy that builds brand loyalty and drives consumer interest.  To learn more about Fossum Creative, call 408.354-9977 or visit www.fossumcreative.com

April 02, 2009

Facebook at Work Turns Out to Be a Good Thing

Anyone who knows me knows that I'm pretty much addicted to Facebook. In large part, this is because I work alone a majority of the time and being on there fulfills a social need of mine. But I'm always aware that every moment I spend on there is diminishing my productivity with work. 

Or is it?

Just found an interesting study out of Australia that suggests that Twittering and using Facebook at work can actually increase productivity. The key here though—as with everything fun in life, it seems—is moderation. Too much time on Facebook isn't helping anyone. But a little here and there throughout the day will actually boost productivity.


Now I just need to work on the moderation part and I should be even more productive.

March 20, 2009

Fossum Creative Gets Some New Digs

Hot off the presses! I'm about to sign a lease on an office in downtown Los Gatos, which will be the perfect new home for Fossum Creative. More details and photos will be here shortly, but this is big news and I'm very excited about it. Which means I had to share it right away. Update your address book:


Fossum Creative
236 N. Santa Cruz Ave. Suite 235
Los Gatos, CA 95030

More details to come soon!

October 27, 2008

Do You Break These Rules in English? Part II

In my last post, I unleashed my inner rebel and gave you permission to break 5 of the big rules your English teachers taught you. Why? Because they’re probably holding back your efforts to write winning sales and marketing copy.

As you recall, the goal of sales copy is to get your readers to effortlessly consume the information you are sharing and then take action! They shouldn’t be thinking about how nice your copy sounds or how well the words flow together. The only thought on their minds should be, “Hey... I really need that!”

This time we’ll take a look at 5 more ways you can break the rules and write better copy.

6. Keep the tone conversational

Try to write like you would speak. In most cases, this means tossing formalities out the window. You don’t want to come across as uptight and frigid because this usually results in long, convoluted sentences that are hard to read. If your readers have to stop to figure out what a sentence means, they may very well stop reading altogether.

7. Write to “you”

Can you imagine your grades if you had written your essays directly to your English teacher? They wouldn’t be good because we are taught to write in the third person (“they,” “them,” etc).

But your sales copy is going to be read by an actual person, not a company. You want to make sure that this person knows you are speaking to her specifically, even though you both know the same message is being read by many other people, too.

So when it’s appropriate, acknowledge that person by writing in the second-person and using “you” and “your” -- just as you would if you were talking to her.

8. Use subheads

Strategically placing subheads throughout your copy serves two big purposes. First, it helps to break apart the copy into easily digestible chunks, especially in long sales letters and content-rich web sites. This makes it easier to read and helps to move the eyes down the page.

Second, if you’re subheads are well-written, timecrunched readers should be able to scan your sales copy, read only the subheads, and still have a solid idea of what you’re trying to get across. This acts as a preview and helps them decide whether to invest more time into your message. If you don’t give them this option, chances are much higher your message will end up in the trash before it is ever read.

9. Bold the important points

This would never fly with an English teacher, but it can make a huge difference in your sales copy. Just like with subheads, bolding your key points can help people get the big ideas even if they are just scanning your copy.

And if they are reading it more closely, the bold elements can help drive an important point home and make it really stand out. Just be really selective about what you bold and how often you do it. Too much bold copy can scream “hype!” and push readers away.

10. Don’t show off your vocabulary

Remember how your English teachers wanted you to use all those big new vocabulary words in your essays? That was fine for class, but it can work against you in your copy. Even if you know a bunch of large and sophisticated words and your vocabulary would make the greatest academic green with envy, keep it to yourself when you’re writing copy.

Remember, the key to successful copy is to keep the flow going. And nothing grinds the flow to a complete halt like having to reach for the dictionary.

(c) 2006 by R. Cory Fossum. All rights reserved.

October 13, 2008

Do You Break These Rules in English?

In no small part, I owe much of my career to the English teachers I had growing up. I didn’t know it at the time, but they were paving my path towards a life of words.

They spent years teaching me all the rules of English... how to diagram a sentence... how to modify nouns... how to write properly.

There were lots and lots of rules. And I spent a lot of time learning them.

Which is why I’m sorry to report that I break just about every rule they taught me on a daily basis.

But I can’t help it. You see, I’m a copywriter. It’s my job.

I’m not writing magical prose. Or crafting fine pieces of literature. Or aiming for high art. I don't aspire to be featured in Oprah’s Book Club or the New York Times Bestseller list.

The More You Tell, the More You Sell

The goal of sales copy is to sell something. And to hopefully sell a lot of it. It’s to get the reader of your copy to effortlessly consume the important information you are sharing.

And then to act just as you want them to, whether it’s whipping out their credit card, signing up for your list, or putting your product on their holiday must-have wish list.

You don’t want your readers to be thinking about how nice your sales copy sounds, or how the words flow together and sound pretty when read aloud. In fact, your copy is like a special effect in a movie—if your reader is noticing it, you didn’t do your job.

Instead, you want them to be shocked by the facts you present to them. So much so that they will do exactly what you tell them to do. You want to (ethically and honestly) whip them up into a buying frenzy. And to do this, you just have to break the some of the rules they taught you in school.

So when you write your own advertising and marketing copy, turn down those old English teacher voices in your head. It’s time to unlearn everything they taught you.

Here are 5 ways you can start breaking the rules right now.

1. Start sentences with “but,” “and,” “because,” and "which."

But why should you do this? Because it’s much more conversational. And it can help break apart long sentences and ideas. Which makes the entire passage much easier to read.

2. Write short paragraphs.

The goal is to keep your readers' eyes moving along the page. Long paragraphs can seem overwhelming for people with limited time on their hands. Keeping your paragraphs short—even just 1 or 2 sentences—makes your content much more digestible.

3. Exploit the ellipsis.

Nothing creates drama and drives the point home quite like the ellipsis (“. . .”). Used effectively, an ellipsis breaks apart long sentences... allows you to convey multiple ideas at once... without having to worry about segues. It draws the eyes onto the pages... moves them along like an usher... and acts as a dramatic pause before a critical point is made.

4. Use plenty of bridge phrases.

Bridge phrases help effortless glide the reader from one thought to the next. They may be the empty calories of literature, but they play a huge roll in sales copy. Some of the more frequently used ones include “On the other hand,” “What’s more,” “You see,” “By the way,” and “Meanwhile.” And don’t forget the classic, “But wait, there’s more!”

5. End sentences with prepositions.

If you need to brush up, a preposition is a word that expresses a relation to another word or phrase (ie: about, above, from, over, beyond, etc). We were taught to never finish a written sentence with a preposition. But we always finish sentences with them when we talk, so go ahead and break that rule when you’re writing copy. Maybe you know what I’m talking about. If not, read that last sentence over. You’ll see where I’m coming from.

Does your inner rebel need more rules to break? Stay tuned, because there are five more coming your way in the next post!

(c) 2006 R. Cory Fossum. All Rights Reserved.

August 03, 2008

How to Find the Right Copywriting Agency

Your marketing communications are vital to the success of your company. They are the link to your customers and the most powerful way that you can communicate with them. But while you may understand your business better than anyone, you may not necessarily know how to convey that message in a manner that creates desire and drives your customers to take action.

This is why copywriters are such an integral part of your team. And why hiring a copywriting agency to craft and deliver your marketing communications needs could be one of the most important investments you make.

Whether you’re in a marketing department or a design firm, the right copywriting agency can take your complex message and boil it down into a language that consumers can understand. They can bring a fresh and creative perspective to your business and the presentation of your products. And this message can then be used across your marketing media to drive your customers to take action.

But as with any investment, you want to know that your goals are being met and that you’re seeing positive returns. You also want to make sure that anyone who works with your team is a good match for the unique dynamics involved.

Fortunately, finding the right experienced and results driven copywriter doesn’t have to be hard if you keep these five key factors in mind:

• Key Factor #1: Do you click?
The ability to click with your copywriter both personally and creatively is imperative to the success of every project. You will be working closely together in a deadlinedriven environment, so you need to make sure you’re both on the same page when it comes to expectations. You must be able to create an environment and relationship where you feel comfortable expressing your ideas, goals, and feedback.

• Key Factor #2: Do expertise and style meet your needs?
The best copywriters specialize in either a style of marketing copy, a specific industry, or a combination of both. Some may focus only on direct mail, websites, print, or email for a variety of industries, while others may have an industry-specific expertise and the ability to write all kinds of copy for it.

To find out if the copywriter in question meets your needs, ask to see their portfolio and then gauge their writing style. An experienced copywriter should be able to write in your company voice—or help you develop one. Find out what types of industries they have written for in the past. And be sure to ask is if the copywriter is experienced in targeting consumers (B2C) or business customers (B2B).

• Key Factor #3: Is there a reputable track record?
You need to know what level the copywriting agency is playing at. The quickest way to find this out is to take a look at their client list and ask about the results they’ve delivered and success they’ve had in the past. Contact previous clients and get feedback. Research the companies on the list if you don’t recognize them by name too see if there are similarities to your own. The more direct experience your team has, the more efficiently your project will run and the better your results will be.

• Key Factor #4: Can they demonstrate results?
Remember, advertising that doesn’t sell is called art. So while it can be entertaining, make sure your copywriting agency never confuses marketing for entertainment. This is not about satisfying creative egos. Copywriting is about producing measurable results for your marketing campaign.

Ask the copywriting agency in question to explain a specific project and the type of results it generated. What was the final outcome? Did it achieve the client’s intended results?

Then find out how they define a successful project. If the answer involves a measurable ROI, keep talking. If it only involves the creation of a really funny ad or clever wordplay, turn the other way and run.

• Key Factor #5: Can They Take the Heat?
Deadlines and difficult clients are second nature to copywriters. They come with the territory. The best copywriters don’t think much about them, they just focus on the project at hand. Still, they are the true test for a professional and enthusiastic copywriter.

So ask your writer to talk about a challenging project or difficult client. How did the person deal with this? Where they able to adapt? You can tell a lot about a person by the way they respond. You can also determine if the copywriter is able to accept feedback or work well in a constantly changing set of deadlines.

Remember, working with an experienced marketing copywriter to promote your business is one of the most important investments you can make. Be sure to do your homework to ensure that your investment pays off and the copywriting agency you choose is the best one for your team.

© 2008 Cory Fossum. All rights reserved.

July 16, 2008

The new website is live!

We just launched our brand new website for Fossum Creative!


www.fossumcreative.com


This one has been a while in the making and you've been hearing rumors about it for months now. But it's real and alive and ready for you to check out.


Since we're copywriters, you'll notice there aren't a lot of images. That's intentional. We developed it with the busy marketing exec in mind. You just don't have time to dilly dally around. So we made it easy to get the info you need and get on your way.


And hopefully that's on your way to the phone to give us a call!


If you have any comments, we'd love to hear them.

April 28, 2008

The New Info Kit is Ready to Download!

Just finished putting the final touches on the new Fossum Creative information kit.

You can download it at www.fossumcreative.com and finally find out what we've been up to around here for the past few months.

Next up is the website.

A huge thanks to Erin Ferree of elf design (www.elf-design.com for designing the new logo and business cards and putting together the template for the info kit. Fossum Creative now has a brand and it is all because of her hard work!

Go to the site, download the kit, grab a glass of wine, and enjoy!